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User Manual – Website 2019-12-10T17:30:57+00:00

Website

The website is the online store available 24 hours a day, every day for its customers. Here is displayed all the information in the back-office. It is a responsive website, adapting to smartphones, tablets and desktops.

Caution: the images on the website contained in this manual are of a merely suggestive example. You can configure the layout, colors of your website, photos, logos, etc.

Homepage:

The homepage is the page that receives your visitors. This displays the images you have placed as images of the homepage in the back-office and its text.

Depending on the setting you selected, it has a search engine that displays location and activity results, as well as a date filter, allowing your customers to filter their search. To see how to edit the layout of this search bar, click HERE.

Your logo is displayed throughout the website and serves as a button with a link to the homepage. To see how to load your logo, click HERE.

Search field: You can search for destinations and activities. Instead of looking through the variety of activities available, you can look specifically for the activity you are looking for.

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Main Activities: these are the most requested/booked activities by the clients.

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Gallery: The gallery is displayed when you select photos among those loaded in the activities. To see how to manage the photos displayed in the gallery, click HERE.

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About Us and Contact Us:

About Us and Contact Us are custom static pages with data about your business displayed both as tabs and in the footer (explanation about the footer below). These pages can be edited/configured in Site Management> Pages. See HERE.

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The Help Center is only displayed in the footer, and can also be configured in Site Management> Pages. See HERE.

Terms of use is a static page where you display the conditions and terms of aspects that you consider relevant. In addition to being accessible in the footer, these are also visible at the time of registration by a customer, and the acceptance of these T&Cs is mandatory to finalize the reservation. Warning: This is the only static page that is always displayed and cannot be hidden. These are your Terms of Use, not those of UrActive.

To configure the Terms of Use click HERE.

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Footer:

The footer is the bar that the client views at the end of each page of your site.

It is customizable on the Site Management> Themes tab. See HERE. In addition to the static pages mentioned (depending on the version), you also have your contact information, social networking links, footer image and contact form.

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The data that you find in the middle range of the footer, referring to the email and phone contacts can be edited in the tab “Website” in “Website Settings“, see HERE.

To add or remove some of the social networks, see HERE.

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In the footer (depending on the layout configuration), a quick contact form is available to customers. This will send emails to the mailbox set up in the back-office. To see how to configure, click HERE.

Warning: This form only appears in the big footer.

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Activities:

By clicking “Activities,” the client is taken to the tab that displays all of their available activities.

Activity management is done in the “Activities” tab, where you can add, preview, edit or even remove them. See HERE.

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On your website, the client has the option to order the visualization of the activities by highest rating, highest rated, latest, lowest price and highest price.

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Depending on the layout you have set up, the client can limit their search for some activity at a minimum/maximum price using the cursor for that purpose. They have search fields by name/location, as well as filters for dates.

If the client allows the delivery of their location, it can configure the filter according to the distance from which each activity takes place. The customer can also set this position manually.

The customer can also use the various categories to see activities related to them. The website only displays categories based on your current offer.

To see how to configure the layout of these elements, click HERE.

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The way the activities are displayed to the client is defined by you. You can choose a list or grid view. And you can still choose to have the search field, period, and price range filter visible or invisible.

To customize the way your activities are displayed, see HERE.

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When the customer clicks on an activity is sent to the page of the activity, which displays all the information that has been entered about it.

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Each unique activity page displays photos, videos, availability calendar (according to the layout configuration), a set of details, a set of additional information and even evaluations made by other clients.

The configuration of the information (details and additional information) is made HERE.

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To know more about the reviews, click HERE.

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Attention: the client is able to visualize the above-mentioned data in the two languages, these data have to be filled individually in each one of the languages. The solution does not translate the data from one language to the other automatically.

The images and videos associated with each activity will be viewed by the client as follows:

Uploading photos and highlighting photo selection is done HERE.

Videos are uploaded and select their highlight HERE.

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In each activity, the client can select the month, day and time that they want to perform the activity.

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The parameterization of price options (prices, availability, price categories and price options categories) is done in the activity manager. To see more about pricing options click HERE.

Your customers can also share their activities through different social networks like Facebook, Google+ and Twitter.

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Bookings:

When adding the reservation to the cart, you can see one of two scenarios according to your configuration. This can:

  • View an animation in the shopping cart and continue shopping. This scenario is the one run in case you have turned off the “Go to shopping cart after adding price options”.
  • Be forwarded to the shopping cart if the “Go to shopping cart after adding price options” parameter is triggered.

The shopping cart option is in Site Management> Site Settings. To turn on/off the option to “Go to the shopping cart after adding price options”, click HERE.

All reservations when added to the cart are automatically stored in the cart until the customer moves to the payment phase. By clicking on the shopping cart icon, your customer will find the data of their booking where they can review that information. If you do not want to make changes and you feel that you are ready to move forward, and the customer does not want to continue shopping, you can proceed to the payment phase. (It is automatically routed to this area depending on the routing configuration for the cart).

In the payment phase, the customer can choose the type of payment he wishes to make. The options provided to the customer, are previously established by you. See HERE.

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Login/Register:

At this stage, your client has already chosen their activities, and it is important to collect some data from this. For the customer who comes for the first time, they will have to register. For customers who have already registered, they can select “Log In”.

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In addition to doing this in the checkout (final part of the purchase), the customer can also register on any part of the site using the designated field (next to the shopping cart) at the top of the website. Customers have the option of manually entering their data, as well as using social networks (Facebook and Google), both for registration and for entering. Your Terms & Conditions, as explained above, will need to be accepted in order to proceed with the booking.

Resellers have access to your website (after they are created by you, see more HERE) and are identified as such upon entry. At the end of the booking, they will have a field to enter the final customer data.

Layout and Themes:

Your website is customizable by selecting themes and layout settings.

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To see how to configure the colors and layout, click HERE.

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